Return Policy

The Kancheepuram SM Silks is committed to providing its customers with complete satisfaction. We strive to enhance the shopping experience of its customers, while providing the best quality products and services. In case you are unsatisfied with the product received from The Kancheepuram SM Silks, you may contact The Kancheepuram SM Silks Online Team with your complaints/ feedbacks at online@kancheepuramsmsilks.in, who shall revert back to you at the earliest.


1. Shipping Policy For Domestic Orders:

The Kancheepuram SM Silks at its own cost guarantees to deliver products (when the order value is above 900 INR) to all cities across India. Domestic orders would be processed within 48 hours and shipping will be done through a prominent domestic courier company. Once the products are shipped from our location, we will send you the Airway number/docket number through SMS or Email. To ensure the safe delivery of all products, the same are packed extremely to sustain any external wear.


2. Terms and Conditions:

We would entertain the Product return only after receiving mail from the customer.


We do not accept any returns after 7 days of receiving the shipment.


In the case of international orders, we do not currently accept any returns or exchange of our products


All products should be returned in original condition with Invoice & tags intact as attached in the dress. Presence of original Invoice / tags is a must to accept returns.


Any complaint with regards to damage or stains or any other should be reported to us within 24 hours of the receipt of the products. We may ask for a digital picture of the same in order to review the same.


3. Refund on Returns:

At any point of time the refunds will not be entertained for any purchase, and it would be issued only as Gift Vouchers. Which you can redeem in all our The Kancheepuram SM Silks branches.


We will not refund the customs duties & taxes, if applicable, or paid by you at the time of receiving the goods.


In case of orders with free shipping, the shipping cost of resending product would be deducted while sending the gift voucher / Alternative products.